Job Title: Relationship Manager

Department: Branches

Report to: Branch Manager

Location: BDB Branch

JOB PURPOSE

• The role holder is responsible for delivering the assigned sales target as well support the branch over all in achieving the assigned growth target through sales to new and existing customers by ensuring current customers have the right products and services. The role holder as well responsible to identifying new markets and customer leads and pitching prospective customers. The role holder performs duties including but not limited to monitoring competition, maintaining good customer relations, and pursuing new sales opportunities.

• Moreover, the job holder is responsible to ensure all control and compliance are in place.

KEY RESPONSIBILITIES

Core Responsibilities

• Source and develop new clients by applying disciplined sales process and demonstrating comprehensive knowledge of product range. Enhance exiting Branch Banking relationships and provide professional quality customer service.
• Meet with clients, analyze their needs, provide advice and sell relevant products or services as appropriate.
• Deliver the assigned target through new and existing to bank customers.
• Communicates and meets with clients / prospects on a pro-active basis and responds to their inquiries and requests in a timely and accurate manner to ensure high level of customer service.
• Assists in maintaining effective relationships with new and existing clients to repeat business opportunities, referrals and lead generation for target completion of the Branch.
• Drafts sales reports to be submitted to the Branch Manager and receives feedback from Lead - Sales Growth to be incorporated prior submitting to Branch Manager.
• Communicates with the existing customers to notify them on the current promotions and offers, which will enhance the sales of the assigned branch.
• Approaches existing and new customers in and out of branch to achieve individual and branch sales target.
• Conducts cold calling, telephonic and field visits to existing and new customers for business conversion.
• Identifies and understands the needs of the customers and provides necessary advice on financial solutions based on their needs.
• Provides assistance and support to new and existing staffs in cross selling techniques-based products, within and outside the branch.
• Documents and maintains all records of sales activities and provides updates as per requirement.
• Ensures completeness and compliance of all documentation for new and existing customers to protect company and client interests.
• Stays on top of the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an ongoing basis and submits the findings to the Lead - Sales Growth.
• Follows up with customers to obtain all expired or missing documents or unmet conditions.

Self - Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.

QUALIFICATIONS REQUIRED

• Bachelor’s degree in Business Administration, Management, Banking or any related discipline is mandatory.

Years of experience

• 3- 5 Years of experience

Nature or Field of Experience

(Along with Number of years required):

• Relevant experience with a financial institution conducting financial analysis, dealing with banking products and understanding of banking regulations.

Job Specific Skills:

• Strong knowledge of SME market in Bahrain.
• Strong knowledge of Central Bank of Bahrain rules and regulations.
• Strong knowledge of all BDB products and services.

Generic Skills:

• Fluency in English and Arabic.